Tag Archives: learning

FIXING WORKPLACE MISTAKES

There’s nothing worse than making a mistake at work, and having someone announce it to the whole world (at least, that’s the way I have been made to feel before).  When you are new at a job, it’s better if your supervisor comes to you in private and explains the error in a way that you understand and won’t repeat.  We are all human, and mistakes, errors, failures, and deficiencies are all realities and “facts of life”.   I have been fortunate enough in my many years of work to have had some excellent and very patient mentors. 

Fixing and preventing mistakes on the job is everybody’s business.  Teamwork is a way to combat mistakes.  Be honest with your co-workers and ask for their advice and feedback.  How do you treat others when they make a mistake?  Is it the way you want to be treated when you make yours?  Many successful persons have made mistakes and know that others will, too.  

Don’t blame others when you are wrong.  Take a step back when you mess up, and regroup.  Learn from this, and carry on.  After all, we are all human.  Don’t criticize others or constantly blame someone else.  Think about how you are going to take corrective action by: first, fixing it; second, keeping it from happening again, and third, sharing what was learned from the experience with others in your workplace. 

You hear all the time about foods, medicines, vehicles, and other items being recalled.  Someone, somewhere, made a mistake.  Thankfully, it can be fixed if we pay attention to those recalls.  Regardless of the reason, a product was not doing the task for which it was intended or designed, and continued use may risk life, quality of life, or property.   Oversight, even with computerization, can still occur.   Some occupational safety errors can be serious and may not be fixable.  We must all be vigilant about this type of mistake.

One of the reasons we falter is by taking on a workload that is too heavy to be accomplished successfully.  Don’t feel that you are a bad employee.  Ask your supervisor for advice as to how you can remedy work overload.  The tasks may be divided up with others, or done during different times – many times a new set of eyes will see things completely different than you do.  If you ask for help,  your boss will see that you are trying very hard to complete those duties.  Remember, when you make mistakes, you are doing something.  You will gain from them by not repeating them, and will try harder.  

In an excerpt from “CEO Material: How To Be A Leader in Any Organization,” by noted author and executive coach, D.A. Benton, this excellent approach to being a good leader is explained: 

  • I don’t care if people make mistakes.  I only care about what they learned.  Everybody, every day, makes mistakes or at least is imperfect.  If they avoid them, no one learns anything, and it causes everybody to be afraid to admit what they did.
  • I forgive them immediately and remind them of four or five things they did well.  My mentor taught me to reinforce the positive and de-emphasize the negative.
  • Employees who mess up are ultimately better employees because they had a second chance…like getting a dog from the pound.
  • Early on in your career, mistakes feel like a big deal.  They are seldom a big deal.  The quarterback doesn’t sit on the bench after a bad throw, does he?  No, he gets out and runs another pass.  Instead of thinking you need a machine to kick your own butt, go throw a touchdown!
  • Almost all mistakes are forgivable. 

I have certainly made my share of mistakes, and still do.  But I also have learned that most of them are “fixable” and I plan to keep on trying!  I hope you will, too.

PAY ATTENTION TO SAFETY RULES!

In the United States, the Occupational Safety and Health Administration (OSHA) is concerned with knowing that every employee in the workplace is safe.  Training and practice are the cornerstones of workplace safety.  Management of any business, large or small, must determine how its safety program will be implemented.  There should be a site-specific, employee-specific analysis.  Small businesses must comply with OSHA regulations, although there may be slightly different standards.  By putting good safety training programs into practice, businesses can avoid penalties, improve morale and increase productivity. 

 Having good safety leaders is a major factor in a successful safety program.  They should have excellent communication skills.  They need to be educated in all safety facets of the workplace and familiar with any past issues that have occurred.  Each employee must be taught that safety is foremost.  They should have adequate training before beginning any job where there is risk.  

We all know how difficult it is to learn a new job: the amount of duties each person is responsible for, how to perform the job safely and efficiently, becoming familiar with manuals, and  company policies, such as drug testing, etc.  If the job has risks, such as handling hazardous materials, or exposure to other workplace injuries, the new employee must learn all about what type of personal protective equipment, (i.e., hardhats, gloves, glasses, etc.) how to wear it, and take care of it, and when to replace it if damaged.  

Retention is an important word in safety training.  The leader must determine these things in judging the trainees:

  • Were they really listening?
  • Do they understand the proper ergonomics?  If the job requires twisting, lifting, or awkward positions, will they know what to do?
  • Is the workplace free from trips, slips, and fall hazards?
  • Has the noise factor been taken under consideration?
  • Do they realize the importance of PPE?
  • How well did they really comprehend?
  • Do they know what to watch for?

All workers must respond by giving the instructor the proper attention:

  •          Listen to your safety instructor.  He/she is there to teach you how to be safe.
  •          Pay Attention!  Your training is for your benefit.
  •          Do Not Rush! 
  •          Avoid monotony.  Try to vary your routine or ask to rotate duties.
  •          Be Careful All the Time – You can use caution for years, and then get hurt by not paying attention for only a couple of seconds.
  •          Don’t Take Risks! – A show of bravado won’t help you win the  respect of co-workers.
  •          Don’t Cut Corners on Safety!
  •          Use Common Sense.
  •          Again, listen to your leader and co-workers. 
  •          Look out for your co-workers.
  •          If you see an unsafe act, tell your supervisor.
  •          If in doubt, check it out! 
  •          Don’t hesitate to ask questions about things you don’t clearly understand.

The goal of everyone is to do a day’s work and go home safely at the end of the day.  Follow the rules of safety and everyone wins!  Be a part of your company’s safety TEAM – Together Everyone Accomplishes More!